Refund & Cancellation Policy

All Orders Are Final

Because My Healthy Penguin prepares meals specifically based on weekly customer orders, all orders are considered final once placed, subject to the limited exceptions outlined below.

Cancellations, Refunds & Order Changes

Orders for the upcoming delivery week may not be canceled or refunded after Wednesday at 8:00 AM.

After this cutoff, we are unable to offer refunds, cancellations, delivery-date changes, or modifications to an order. This includes changes to meal selections, quantities, or other customer-requested adjustments.

Customers are responsible for reviewing their order carefully before completing checkout and confirming the information shown on their emailed order receipt.

Order or Delivery Errors

If there is an issue with your order or delivery that you believe was caused by My Healthy Penguin, please contact us at hello@myhealthypenguin.com within 24 hours of delivery and include your order number and details regarding the issue.

When My Healthy Penguin is determined to be at fault, we reserve the right to determine the appropriate resolution, which may include:

• Correcting or replacing the affected item(s)

• Issuing store credit

• Providing a partial refund

• Providing a full refund when appropriate

Requests submitted more than 24 hours after delivery are not eligible for reimbursement, replacement, or refund, except where otherwise required by law.

Meal Selections

Meals are prepared according to the selections made by the customer when the order is placed. Products are provided as described on our website, including the listed ingredients, portions, and available meal-plan options.

Please review your selections and emailed receipt carefully. Selecting the incorrect meal, quantity, meal plan, or other option does not qualify as an order error by My Healthy Penguin.

Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location is accessible during our published delivery hours.

My Healthy Penguin is not responsible for missed or unsuccessful deliveries resulting from circumstances including, but not limited to:

• An incorrect or incomplete delivery address

• Inaccessible gates, buildings, or delivery areas

• The customer not being available to receive the delivery when required

• Incorrect delivery instructions provided by the customer

Orders that cannot be successfully received or delivered due to circumstances outside of My Healthy Penguin's control are not eligible for a refund.

By placing an order with My Healthy Penguin, you acknowledge and agree to this Refund & Cancellation Policy.