FAQ

You’ve never heard of a meal prep??! Meal preps are a great way to keep you from having to eat out as much, or making unhealthy choices when eating out. Meal prepping also helps you eat consistently throughout the day so your body is always fueled and your metabolism stays healthy. My Healthy Penguin meal preps are focused on allowing you to eat the foods you love, but portion controlled, healthier ingredients, and guilt free!

We are a leading meal prep delivery service by Christine® in Southern California; proudly preparing and delivering from Rancho Cucamonga, California.

Our mission is to make a healthier eating lifestyle more sustainable in our everyday busy lives. We deliver fresh and healthy meals from our weekly rotating menus to your home or work.

We care about our brand, our employees, and most importantly, our customers! We stand behind our meals and promise to deliver an outstanding customer experience.

All of our meals are fresh, single-portioned, and ready to eat! Each plan comes with different amounts of protein, carbs, and veggies. Want to see for yourself? Check out our plans!

-_____- How did you get here and not see our prices?

THIS IS EXTREMELY IMPORTANT!

The latest all orders are accepted for the upcoming Sunday (Monday for the High Desert) delivery is Wednesday at 11:59 pm. Any order that occurs after will apply to the following week's delivery, not the current week’s delivery. You can also verify your delivery date on the confirmation email you receive after placing an order. If you have any concerns or questions or send us an email at hello@myhealthypenguin.com.

We completely understand situations come up; however, we can not in full confidence offer refunds after all meals are accounted for, prepared, prepped, cooked, and delivered. All orders are non-refundable after Wednesday at 11:59 pm for the following Sunday delivery. If you would like a refund, it must be done before Wednesday. PERIOD.

Woah now. We are human, and we admit we can make mistakes. We ask that if you feel you received an incorrect order, that you contact us immediately to resolve the issue.

Please provide us with your order number, as well as the meals that you did receive. We will do everything within reason to amend the error! After all, we understand errors can conflict with weight goals/diets! Thank you for your understanding.

If you still are unhappy, then we would resort to blaming our employee Steve. We can send you social media info so you can harass him upon request.

Absolutely NOT! There is nothing worse than cancelling your subscription and we know how that feels! When you order from our weekly menu, you are not locked in for the following weeks.

Scared you are going to forget? We send text reminders as well as if you subscribe to our newsletter you will get reminders! You can also follow us on social, or set reminders on your phone - the old fashioned way. Post It Notes work well too.🤷‍♀️

In order to checkout, you must have 1 meal pack minimum. You can add as many breakfast or add on menu items as you'd like, but there must be at least one meal pack in your cart.

Our dishes will stay fresh and delicious for up to 4 days from receiving. All meals must be refrigerated upon delivery. Freeze within 3 days for optimal freshness.

Allow meals to thaw 24 hours before eating.

We do not accommodate special dietary needs with our weekly menus. Please keep this in mind when placing your order - we can NOT make meals Keto, Vegan, etc. Our meals come as is. If there are common allergens such as Peanuts in that meal, it will be stated in the description.

No, our meals are not gluten free, however some meals may be Gluten Free naturally. We do not provide a GF menu or GF meals, especially since our meals are prepared in a kitchen that comes into contact with gluten.

Yes and Yes! All containers provided are microwave safe, BPA Free and 100% recyclable. We recommend taking out the 2 oz containers the sauces/sides usually come in before microwaving.

Unfortunately, we do not substitute meal options from this weeks menu for previous menus. Part of what makes us unique is we offer a new weekly menu - that means we only carry ingredients for the week that are for that particular menu. We are unable to switch or swap meals that we may have offered in a previous week. Please note that THIS WEEK's MENU is the menu that is being delivered the upcoming Sunday/Monday - LAST WEEKS MENU is for the previous week to revisit macros and the menu items.

You can find last week’s menu and the nutrition facts HERE!

Our meals come as is - no modifications. This allows us to focus on delivering on quality and accuracy. Thank you for understanding!

Our Signature Menu Items are chef curated elevated meals that aren’t rotated weekly, and tend to be more labor intensive. These meals can be added to any meal pack for an additional charge, but are optional.

The exception to our Signature Menu Items is that they ALL come as the following:

Standard: AS-Is GAINZ: Additional Protein, Additional Carb Shred: Additional Protein Lean: AS-IS

Our signature menu items are not a part of our rotated weekly menus, and are optional since there is an upcharge. In order for us to give the best value possible, those meals come as is - with the carb. Because there is an added fee, we DO add more protein on Gainz and Shred, however, the Shred and Lean plans will still come with their respective carb.

Most vegetables still have carbohydrates, as well as sauces in general. Certain vegetables will be higher in carbs than others.

After selecting your meals, you wil be prompted to input your Zip Code and any Delivery Notes you may have for your driver. This is a great place to let us know if you have a Gate Code, hidden communites or addresses that don’t show up on GPS. We receive that information and pass it on to your driver for a smooth delivery experience.

Important - If you don't see your delivery notes in the email, they did not go through. Please email us at hello@myhealthypenguin.com if this happens. Thanks!!

All deliveries are delivered contactless, with a majority of them in refrigeration vehicles. You will recieve a text the day before your delivery with your Estimated Time Window for Delivery. The morning of your delviery, you can track your meals when they are 5 minutes away and view your time update in Real-Time.

Your driver will deliver your meals to your front door, ring your doorbell/knock, and send you a photo of your meals confirming delivery! You are more than welcome to leave an insulated bag or ice chest for them to place in. Also feel free to tip your driver 😉!

Yes. Depending on the amount of meals you selected, it will start from $7 and up.

Your delivery fee allows us to take care of our delivery drivers who work hard to get your meals to you fresh and on time, as well as gas! We would ask to be sure to tip them if you are satisfied! They work hard 😉!

We are an online business only. We do not offer pick ups currently.

No - unfortunately, it would be impossible to accomdate a Requested Time of Delivery. Over time, we have grown to deliver to a large service area. Each delivery van delivers to multiple cities in a specific order that is the most efficient to get everyone their meals in a timely manner. This is why we do our best to send Estimated Times of Delivery and make it that much more convenient to track your driver if they are running early or late.

My Healthy Penguin® delivers on Sunday between 7am - 4pm in the Inland Empire, Orange County, Temecula, & Los Angeles.

Mondays - High Desert 8am-5pm

You will receive an ETA text and email the day before at 8am with your estimated delivery time so no need to wait around!

We or your driver will let you know, if in the rare occasion, they are running late.

We are currently delivering in the Inland Empire, High Desert, Orange County and Los Angeles as well as parts of Riverside Counties like Temecula and Murrieta!

See Where We Deliver

You know what's awesome? WE actually email AND text you the day before your order your Estimated Time for Delivery. This will update the morning of and you can even track your driver when he's close, and if your time changes.  If anything changes, the time will change.

If you are not going to be at the delivery address during the time of your delivery, please leave a cooler or ice chest with ice packs out for us to place your meals so they stay fresh! You can even leave a note to leave at a neighbors house. Once your meals are delivered, your driver will send a text with a photo of your delivery and confirmation.

Are you home when you order a pizza? 😉

Our delivery service area is growing larger and larger so redelivering or accommodating each customer is not a simple task. All customers are sent a reminder email every Saturday morning to look out for their delivery the following day. 

All drivers have multiple routes and when someone isn't home to receive their meals, it holds up other deliveries. Therefore - it is your responsibility to receive your meals and make the proper accommodations.

As long as you write instructions in your notes, its not a problem. We are delivering food, so we would HIGHLY recommend you give your front office a heads up and ask that they be placed in a refrigerator. We are not responsible for stolen or lost meals.

This is a new feature we have added and we may have missed some zip codes in the process! If you feel we do indeed deliver to you, please email us at hello@myhealthypenguin.com ASAP so we can get you situated with your order and add your zip code.

We can not accomdate address changes after 8am on Thursday morning. All routes are created and sent and it is not possible to change.

PLEASE review your confirmation email and verify your shipping address is correct.