FAQ

Absolutely NOT! There is nothing worse than cancelling your subscription, and we know how that feels! When you order from our weekly menu, you are not locked in for the following weeks.

Scared you are going to forget? We send text reminders as well as if you subscribe to our newsletter you will get reminders! You can also follow us on social, or set reminders on your phone - the old fashioned way. Post It Notes work well too.🤷‍♀️

We work to become the standard for Meal Prep in Southern California

My Healthy Penguin® is a local Southern California kitchen led by Christine. Every menu is built around one standard: meals should taste like real food, feel balanced, and fit real schedules. We take comfort food and make it macro friendly without turning it into diet food. Fresh, ready to eat, and made with care.

We do not outsource the experience. We cook, package, label, and deliver everything ourselves so quality stays consistent from our kitchen to your door. If you want healthy meals that still feel like food, made by real people in your community, you are in the right place.

All of our meals are fresh, single-portioned, and ready to eat! Each plan comes with different amounts of protein, carbs, and veggies. Want to see for yourself? Check out our plans!

😐 How did you get here and not see our prices? Click on a meal plan to get started, add a meal to see pricing dependent on the meal pack size.

THIS IS EXTREMELY IMPORTANT!

The latest all orders are accepted for the upcoming Sunday (Monday for the High Desert) delivery is Wednesday at 8AM.

Any order that occurs after will apply to the following week's delivery, not the current week’s delivery. You can also verify your delivery date on the confirmation email you receive after placing an order. If you have any concerns or questions or send us an email at hello@myhealthypenguin.com.

We completely understand situations come up; however, we can not in full confidence offer refunds after all meals are accounted for, prepared, prepped, cooked, and delivered. All orders are non-refundable after Wednesday at 8AM for the following Sunday delivery. If you would like a refund, it must be done before Wednesday at 8AM. PERIOD.

Woah now. We are human, and we admit we can make mistakes. We ask that if you feel you received an incorrect order, that you contact us immediately to resolve the issue.

Please provide us with your order number, as well as the meals that you did receive. We will do everything within reason to amend the error! After all, we understand errors can conflict with weight goals/diets! Thank you for your understanding.

If you still are unhappy, then we would resort to blaming our employee Steve. We can send you social media info so you can harass him upon request.

You’ve never heard of a meal prep??!

Meal preps are a great way to keep you from having to eat out as much, or making unhealthy choices when eating out.

Meal prepping also helps you eat consistently throughout the day so your body is always fueled and your metabolism stays healthy. My Healthy Penguin meal preps are focused on allowing you to eat the foods you love, but portion controlled, healthier ingredients, and guilt free!

If you want solid, balanced meals for everyday eating, Standard is your best bet.

If you’re trying to push protein higher, stay fuller longer, or you train a lot and need a little more fuel, go Protein+.

Most people start with Standard because it’s easier to keep calories in check while still eating real meals. If you struggle with hunger or you’re focused on keeping protein high while leaning out, Protein+ might be a better fit for your lifestyle.

We offer two meal plans:

• Standard: our classic portioned meals, perfect for everyday eating.
• Protein+: same meals, just more protein and a bit more fuel for people who want the extra boost.

You pick a plan, choose your meal quantity, then add meals to your meal plan from that week’s menu. We also have A La Carte add-ons like snacks and extras if you want to throw in a little more.

Yep, but it depends on how you’re ordering.

• Meal Plan: Pick a plan (5, 10, 15, etc.), then build your box by choosing that many meals.
• A La Carte (add-ons only): If you’re only grabbing snacks, drinks, and extras, choose A La Carte and hit the minimum order amount shown at checkout. Once you meet it, you’re good to go.

Basically: meal plans are “minimum meal count,” A La Carte is “minimum dollar amount.”

Our meals are packaged with our new MAP-sealed trays (oxygen removed + sealed) to help keep them fresher longer. For best quality, we recommend:

• Eat within 5–7 days of delivery
• Always follow the “Eat or Freeze By” date on your label (that’s the most accurate meal-by-meal)
• Freeze before that date if you won’t get to it in time
• Thaw in the fridge for about 24 hours before eating
• Refrigerate right away after delivery

We do not accommodate special dietary needs with our weekly menus. Please keep this in mind when placing your order - we can NOT make meals Keto, Vegan, etc. Our meals come as is. If there are common allergens such as Peanuts in that meal, it will be stated in the description.

No, our meals are not gluten free, however some meals may be Gluten Free naturally. We do not provide a GF menu or GF meals, especially since our meals are prepared in a kitchen that comes into contact with gluten.

Yes and Yes! All containers provided are microwave safe, BPA Free and 100% recyclable. We recommend taking out the 2 oz containers the sauces/sides usually come in before microwaving.

Unfortunately, we do not substitute meal options from this weeks menu for previous menus. Part of what makes us unique is we offer a new weekly menu - that means we only carry ingredients for the week that are for that particular menu. We are unable to switch or swap meals that we may have offered in a previous week.

You can find last week’s menu and the nutrition facts HERE!

Our meals come as is - no modifications. This allows us to focus on delivering on quality and accuracy. Thank you for understanding!

After selecting your meals, you wil be prompted to checkout or view your cart. Any Delivery Notes you may have for your driver can then be input. This is a great place to let us know if you have a Gate Code, hidden communites or addresses that don’t show up on GPS. We receive that information and pass it on to your driver for a smooth delivery experience.

Important - If you don't see your delivery notes in the email, they did not go through. Please email us at hello@myhealthypenguin.com if this happens. Thanks!!

All deliveries are delivered contactless, with a majority of them in refrigeration vehicles. You will recieve a text the day before your delivery with your Estimated Time Window for Delivery. The morning of your delviery, you can track your meals when they are 5 minutes away and view your time update in Real-Time.

Your driver will deliver your meals to your front door, ring your doorbell/knock, and send you a photo of your meals confirming delivery! You are more than welcome to leave an insulated bag or ice chest for them to place in. Also feel free to tip your driver 😉!

Yes. Depending on the amount of meals you selected, it will start from $7 and up.

Your delivery fee allows us to take care of our delivery drivers who work hard to get your meals to you fresh and on time, as well as gas! We would ask to be sure to tip them if you are satisfied! They work hard 😉!

We are an online business only. We do not offer pick ups currently.

No - unfortunately, it would be impossible to accomdate a Requested Time of Delivery. Over time, we have grown to deliver to a large service area. Each delivery van delivers to multiple cities in a specific order that is the most efficient to get everyone their meals in a timely manner. This is why we do our best to send Estimated Times of Delivery and make it that much more convenient to track your driver if they are running early or late.

My Healthy Penguin® delivers on Sunday between 7am - 4pm in the Inland Empire, Orange County, Temecula, & Los Angeles.

Mondays - High Desert 6am-5pm

You will receive an ETA text and email the day before at 8am with your estimated delivery time so no need to wait around!

We or your driver will let you know, if in the rare occasion, they are running late.

We are currently delivering in the Inland Empire, High Desert, Orange County and Los Angeles as well as parts of Riverside Counties like Temecula and Murrieta!

See Where We Deliver

You know what's awesome? WE actually email AND text you the day before your order your Estimated Time for Delivery. This will update the morning of and you can even track your driver when he's close, and if your time changes.  If anything changes, the time will change.

If you are not going to be at the delivery address during the time of your delivery, please leave a cooler or ice chest with ice packs out for us to place your meals so they stay fresh! You can even leave a note to leave at a neighbors house. Once your meals are delivered, your driver will send a text with a photo of your delivery and confirmation.

Are you home when you order a pizza? 😉

Our delivery service area is growing larger and larger so redelivering or accommodating each customer is not a simple task. All customers are sent a reminder email every Saturday morning to look out for their delivery the following day. 

All drivers have multiple routes and when someone isn't home to receive their meals, it holds up other deliveries. Therefore - it is your responsibility to receive your meals and make the proper accommodations.

As long as you write instructions in your notes, its not a problem. We are delivering food, so we would HIGHLY recommend you give your front office a heads up and ask that they be placed in a refrigerator. We are not responsible for stolen or lost meals.

This is a new feature we have added and we may have missed some zip codes in the process! If you feel we do indeed deliver to you, please email us at hello@myhealthypenguin.com ASAP so we can get you situated with your order and add your zip code.

We can not accomdate address changes after 8am on Wednesday morning. All routes are created and sent and it is not possible to change.

PLEASE review your confirmation email and verify your shipping address is correct.